Frequently Asked Questions
Product & Licensing
Is VSS Protect AV compatible with my device? +
VSS Protect AV is compatible with a wide range of Windows and macOS devices, ensuring comprehensive protection across all your systems.
How does the subscription management work? +
Our subscription management system is user-friendly, allowing you to easily renew, upgrade, or cancel your plan with just a few clicks.
What is your refund policy? +
We offer a 30-Day Money Back Guarantee, allowing you to try our software risk-free. If you're not satisfied, simply request a refund within 30 days.
What features does VSS Protect AV include? +
VSS Protect AV includes real-time protection, malware scanning, a firewall, and 24/7 monitoring to ensure comprehensive security for your devices.
How do I set up VSS Protect AV? +
Setting up VSS Protect AV is a breeze. Simply download the software, follow the installation prompts, and you're ready to protect your digital assets.
Can I install it on multiple devices? +
Yes, depending on your subscription plan, you can install VSS Protect AV on multiple devices, ensuring comprehensive protection for all your systems.
Support & Billing
How do I request a refund? +
We offer a 30-day money-back guarantee on all licenses. Contact us at 833-633-9633 or email support@vssprotectav.com and we'll process your refund promptly. For full details, see our Refund Policy.
What will appear on my credit card statement? +
Your charge will appear as VSS Protect AV or a similar descriptor. If you don't recognize a charge, contact us at 833-633-9633 before disputing it with your bank — we can look it up and resolve it quickly.
How do I receive my license key? +
After payment is confirmed, your license key is emailed instantly to the address you provided at checkout. Check your inbox and spam folder. If you don't receive it within 10 minutes, contact us at support@vssprotectav.com.
How many devices can I install on? +
The number of devices depends on your license tier. Single-device licenses cover 1 device. Multi-device licenses (3, 5, or unlimited) can be installed on the stated number of devices. You can always upgrade your license by contacting support.
I have a billing problem — what should I do? +
Please contact us first at 833-633-9633 or support@vssprotectav.com. Most issues are resolved within 1–3 business days — much faster than a bank dispute. See our Before You Dispute page.
Can I cancel my order? +
Since licenses are delivered digitally and instantly, cancellation before delivery may be possible if requested immediately. Contact us at 833-633-9633 or support@vssprotectav.com right away. After delivery, our 30-day money-back guarantee applies.